Good morning team!
We had several questions come in yesterday, and instead of answering them individually, I want to spread the knowledge around. Transparency is going to be our friend here, so please don't be afraid to ask questions!
- What if I have multiple emails or aliases? Or had a fountainlife and fountainhealth email?
- You will still have your aliases! We are going to be working on migrating those in the near future.
- Will we still need to be using Keeper for password management?
- Yep! Even with SSO in as many places as possible, there are going to be vendors and third parties that don't support it. So, you will have to manage your passwords somewhere. Currently Life, Health, and Digital all have separate Keeper instances. We are actively working to get those merged together so we can utilize good practices and can share things more securely.
- Will this interfere with my personal Gmail account?
- Nope! Google understands that you will likely have multiple Google accounts (aka profiles). In the top right of your Google screen, there should be a small circle where you can select what profile you want to be working under. Google keeps your data and access separate based on what profile you are using.
- Also, in case you were suspicious, we CANNOT see your personal profile or information. Similar to your phone, we don't want to. We consider that an invasion of privacy that really has no benefit to Fountain.
- I’m one of the lucky ones with a fountainlife and fountainhealth outlook/jumpcloud – and I use both instances daily - what does this mean?
- This is a great question, and one we are actively working to ensure goes smoothly. We understand there are tools that have logins for both accounts (such as Salesforce and Elation). Our preferred outcome is that you can select which login you use through Google, versus having to manage two profiles. If that becomes too cumbersome, we can always adapt!
- So does this mean we are moving to Gmail?
- The Trust team would very much like to see this happen. Is it going to happen tomorrow? No. Migrating email providers is a delicate process, and we must ensure we do it right. So - we won't be rushing that change.
- Can I use the ‘Login with Google’ button I see on some apps?
- Absolutely! We love this, and it makes life so much easier for you. You don’t have to remember a password and you only have to use MFA on your Google account!
- Does this mean I won't be able to use Outlook or Excel?
- Yes, Finance team, you will still have Excel. (They didn't actually ask this, but they didn't need to. I have yet to meet a finance person that is ok with NOT having Excel.) Anyone else who requires it will also still be able to use these tools as well.
- You can also use Gmail with Outlook just fine! We will publish guidance on how to get that setup.
- If we migrate email, will I still have my folders and rules setup?
- Likely not. Gmail is different than Microsoft when it comes to email management. We will work as closely with you as possible to try and mirror what you have, but don't have a 100% certain answer today.
- If we migrate email, will my old emails transfer over?
- They should, but as mentioned above, migrating email providers is a delicate process.
- Will scheduled events migrate with our calendars?
- They should also migrate fine! In fact, some of our apps today prefer Google Calendar over the Outlook Calendars we have been using.
- Will Sharepoint sites migrate over?
- Yep!
We also had 39 users get signed up with their MFA token yesterday! :? Thank you so much for knocking it out. Around 150 to go!
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